Delivery

In stock orders ship within 1 to 2 working days. Custom and bulk orders are made to order, so allow 7 to 10 working days before they ship. Once posted, Australian orders arrive quickly and most international orders arrive faster than people expect.

In stock orders leave us in 1 to 2 working days. We often dispatch same day when we can. You get tracking by email as soon as it ships.

Custom and bulk orders are made to order, so please allow 7 to 10 working days for production before they ship. If you have a deadline, tell us and we will let you know what is achievable.

In most cases, yes. Choose Express at checkout for the fastest option, and if your date is tight, message us before ordering and we will tell you what is realistic for your location. We have express posted to make a deadline more than once.

Australia Post calculates it live at checkout from your delivery address and the weight of your order, so you see the exact cost before you pay and never pay a rounded up flat rate. Both Parcel Post and Express Post are offered on every order.

Yes. Express Post is available within Australia and internationally. Choose it at checkout when you want your Stubbyz as fast as possible, and you will see the exact rate before you pay.

Every order is offered Parcel Post and Express Post, priced live by Australia Post at checkout. Parcel Post is the everyday choice. Express Post is for when you need it quickly or you are buying for a date.

Every order ships from Melbourne, Australia, where our Stubbyz are made.

Yes. We ship Stubbyz worldwide from Melbourne, with one exception: we do not ship to the United States from this store. After Australia, the United Kingdom is our biggest market, and we regularly send orders to New Zealand, the Netherlands, Switzerland, Germany, Ireland, Canada and beyond. Overseas customers tell us their orders arrive quickly and in perfect condition.

Almost certainly. We ship to most countries worldwide. The one exception is the United States, which we do not ship to from this store. Taxes and duties may apply depending on your destination, and your shipping rate is calculated at checkout.

Yes. We can ship to PO Boxes and parcel lockers as well as any standard deliverable address.

You get a tracking link by email as soon as your order ships. Every order travels with Australia Post from Melbourne, and international orders hand over to your local post once they land, so you can follow it the whole way.

Australia Post carries every order out of Melbourne, which is why the rates you see at checkout come straight from them. For international orders, Australia Post passes the parcel to your country's local post for the final leg, for example Royal Mail in the UK or NZ Post in New Zealand.

International tracking can pause for a few days while a parcel is in transit or clearing customs, which is normal. If it has not moved in a week or you are worried, message us and we will chase it for you.

Depending on your country, customs charges or import duties may apply on international orders. These are set by your local authorities and are outside our control. The shipping rate itself is calculated by Australia Post at checkout.

Tell us and we will make it right. When a parcel has gone missing in transit, we have stepped in, dispatched replacements and even posted Express to make a deadline. Get in touch and a real person will help.

If something is not right, contact us. You can find the full details on our returns page.